Support
Email [email protected] and a person will answer, usually within one business day.
Does my customer need the app?
No. They get a link by text or email and open it in any browser. They can approve and sign, ask for changes, or decline.
Where is my data stored?
On your iPhone and iPad and in your private iCloud. OnSiteInvo doesn't keep your customers on its servers. When you send an estimate, that one page is hosted so your customer can open it, and it's deleted after the result is back in your app.
I got a new phone. How do I get my data back?
Sign in to the same Apple ID and make sure iCloud is on for OnSiteInvo in Settings, then open the app. Your data syncs down automatically.
An estimate link stopped working.
Links stop working after the estimate's valid-until date, or if you withdrew it. Resend it from the app to get a working link.
My customer asked for changes. What now?
Edit the estimate in the app and send it again. The same link updates to the new version and they can sign it.
How do I cancel my subscription?
Settings on your iPhone, tap your name, then Subscriptions, then OnSiteInvo. Refund requests go through Apple at reportaproblem.apple.com.
When you write in, include your iPhone model and iOS version. Please don't email customer information.